Frequently Asked Questions

Frequently Asked Questions

Products : Ordering : Payment : Shipping

 

Payment

How can I pay for my order?
At the moment the method of payment that we offer is by Credit Card through the secure area of our website.  We use an authentic GeoTrust state-of-the-art encryption SSL Certificate.  All payments are processed immediately and securely, using 256 bit encryption technology. 
 
 

Products

How Can I find out about your new products?
Our website is best source for finding our new designs. We e-mail customers to inform them of new designs and promotions. We can place your e-mail in our customer list upon your request and e-mail you when new products are available.

What can I do if I am not happy with the quality of your product?
Your satisfaction is 100% guaranteed. If you are not happy with our quality you can return the products for your full money back. Please note shipping charges are not refundable.

What can I do if the item received is damaged?
You have 24 hours to notify us if any item was damaged in shipping. We will ask you to return the damage item to us.

Can I cancel my order?

Generally you can cancel your order at anytime before your order is  processed and shipped. We usually ship orders within two business days. Customers officially have upto 24 hours to cancel their orders. Cancellation must be done by either e-mail or phone. Customers who decide to cancel their orders after the order is processed and shipped must pay for shipping charges, 20% restocking fee and import/export charges if applicable.


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Ordering

What is the minimum order?
The minimum order quantity is 1 item - simple as that. But we encourage you purchase more items to save on shipping costs and possibly benefit by Specials we may be featuring. If you want to know more about purchasing larger quantities (i.e. Wholesale) please Contact Us. We'll be glad to help.

Can I order 1 item per design?
Yes

How can I place an order?
We recommend registering for a username and password first and submit your order through our website. Orders received by website are processed much quicker. However you can submit your order by fax, e-mail or over the phone.

Is everything available in stock?
We usually have 99% of the items in stock Order will be filled based on what is available in stock. We do not track back ordered items in customer’s orders.

I am a volume buyer, how can I get better discount?
Please Contact Us to introduce your company and amount of purchase you will be buying on a regular monthly basis. Then we will take your request into consideration and offer you a discount accordingly.
 
 

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Shipping

Do you ship to my country?
We ship worldwide

Who pays shipping charges?
Customers pay shipping charges

How long does shipping take?
Ground shipping will take approximately 4-6 business days to US, 1-5 business Days within Canada. Express shipping (1-2 business days) is available to US & Canada.
Air shipping to Europe will take 4-5 business days.

Is ground service guaranteed?
Ground service is never guaranteed but the average delivery time is 4-6 business days.

Is air service to US and Canada guaranteed?
Air service is guaranteed. It will take 1-2 business days depending on your location.

Do I get tracking number with my order?
Yes, a tracking number will be provided once your order is shipped.

Can you ship my order with DHL or Fedex.
No. We work only with UPS Courier only.

Can you ship my order C.O.D?
We do not offer COD serive anymore

How long does shipping take?
We usually ship within 1-2 business days. Ground service to Eastern Canada will usually take 4-5 business days. Ground service to Western part of Canada will take 1-2 business days .Express service to USA and Canada will take 1-2 business days depending on receiver’s address.
Air Service is available to Europe, Australia, Asia and Africa and will take about 4-6 business days.

How much does shipping cost?

We ship using UPS Courier.

Shipping charges will be added to ALL orders unless we advise otherwise (i.e. free shipping specials).

Shipping charges do NOT appear anywhere during the checkout process as the costs vary depending on the destinations.

The shipping charges are added to the TOTAL that will be billed to your credit card.

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Contact details
If you have any questions or concerns about any of our policies you should Contact Us.